Who to Call for Help
Technical support provided to OWLS member libraries. NFLS member libraries should refer to the NFLS Who to Call list.
- Computer Hardware
- Computer Software
- Electronic Resources
- Infosoup/Millennium Software
- Millennium Peripheral Hardware
- MS Office
- Network Infrastructure
- Web Services
Computer Hardware
Issue |
Contact |
Notes |
|---|---|---|
| new computers | Julie | Julie can assist with selection, installation, and configuration Request an estimate online! |
| printers and peripherals | Julie | Julie can assist with selection, installation, and configuration |
| peer-to-peer networking | Julie | Julie can assist with network development |
| troubleshooting | Julie | Call Dave if Julie is not available |
Computer Software
Issue |
Contact |
Notes |
|---|---|---|
| Windows | Julie | Julie assists with installation and use - call Dave if Julie is not available |
| web browsing | Julie | Julie assists with installation and use - call Dave if Julie is not available |
| Deep Freeze | Julie | Julie assists with installation and use - call Dave if Julie is not available |
| eScan | Julie | Julie assists with installation and use - call Dave if Julie is not available |
See also : Supported Software
Electronic Resources
Issue |
Contact |
Notes |
|---|---|---|
| Ancestry/HeritageQuest | Evan | Evan can provide support, training, or troubleshooting for these databases |
| AskAway | Evan | Evan can provide troubleshooting for AskAway |
| BadgerLink | Evan | Evan can provide support, training, or troubleshooting for BadgerLink resources |
| FirstSearch | Evan | Evan can provide support, training, or troubleshooting for FirstSearch |
| Gale databases | Evan | Evan can provide support, training, or troubleshooting for the Gale databases |
| LearnATest | Evan | Evan can provide support, training, or troubleshooting for LearnATest |
| NetLibrary | Evan | Evan can provide support, training, or troubleshooting for NetLibrary |
| OWLSweb | Beth | Send comments/suggestions or job ads to be posted to Beth |
| Post Crescent | Evan | Evan can provide support, training, or troubleshooting for the Post Crescent online |
| Overdrive | Evan | Evan can provide support, training, or troubleshooting for Overdrive |
| BadgerCat/WorldCat | Evan | Evan can provide support, training, or troubleshooting for BadgerCat and WorldCat |
Issue |
Contact |
Notes |
|---|---|---|
| accounts & passwords | Patty | See email services |
| client software | Julie | Contact Julie for software installation or troubleshooting |
| training | Beth | Beth can provide training in using client software and email effectively |
| email is down | Dave | Call Dave if email is not working for anyone at your library |
InfoSoup/Millennium Software
Issue |
Contact |
Notes |
|---|---|---|
| cataloging | Holly | Call Holly with any cataloging or database questions |
| circulation | Gerri | Support available for holds, circulation, and patron accounting |
| closed days | Patty | Notify OWLS with any closed days |
| custom reports | Gerri | Patty can provide statistical, weeding or patron reports |
| inventory | Patty | Equipment, software, training, and report generation available |
| locked records | Patty | Gerri can also unlock records |
| offline circulation | Patty | Gerri can also provide support for offline circulation |
| on-site training | Holly Gerri Evan/Beth |
Holly can provide cataloging training Gerri can provide circulation training Evan and Beth can provide InfoSoup training |
| patron registration | Gerri | Our focus is on maintaining systemwide consistency and standards |
| standard reports or notices | Patty | Reports are generated by OWLS and emailed by OWLS |
| supplies/barcodes | Patty | See Order OWLSnet Supplies |
| InfoSoup web opac | Gerri | Beth & Holly can also answer questions about the web opac |
Millennium Peripheral Hardware
Issue |
Contact |
Notes |
|---|---|---|
| barcode scanner orders | Julie | See Order OWLSnet Supplies |
| receipt printer orders | Julie | See Order OWLSnet Supplies |
| troubleshooting and repair | Julie Dave |
|
| installation | Julie | Julie will arrange for the installation of peripherals |
MS Office
Issue |
Contact |
Notes |
|---|---|---|
| Access | Gerri | Gerri can help you with your Access projects |
| Excel | Gerri | You can also try Rick or Patty for help with Excel |
| PowerPoint | Beth | You can also try Rick or Gerri for help with PowerPoint |
| Publisher | Beth | Beth can help you with questions about Publisher |
| Word | Gerri | You can also try Beth or Rick for help with Word |
Network Infrastructure
Issue |
Contact |
Notes |
|---|---|---|
| troubleshooting | Dave | Contact Dave if you can't connect to OWLSnet or the Internet |
| data circuits | Dave | All questions regarding data circuits should be directed to Dave |
| network hardware | Dave | OWLSnet maintains routers, hubs, and terminal servers |
| new connections | Dave | Policy requires that OWLS or NFLS approve any new connections |
| cabling | Dave | Libraries are responsible; contact Dave for specifications |
Web Services
Issue |
Contact |
Notes |
|---|---|---|
| hosting library web sites | Beth | See Web Services |
| web site design | Evan | Evan can design your site, assist with design, or provide training |
| Dreamweaver/XHTML/CSS | Evan | Evan provides Dreamweaver training and support; call Beth if Evan is not available |
| Photoshop | Beth | Beth provides Photoshop training and support for web graphics |
| digital cameras & flatbed scanners | Beth | Beth can assist you with your digital cameras, flatbed scanners, and related software |
| WebEvent calendars | Beth | Two WebEvent calendars per site hosted by OWLS are available |
| monthly statistics | Evan | Monthly site usage reports provided; reports can be customized for you |
| OWLSnet online directory | Patty Evan |
Call Patty if you need changes made to your library's info Call Evan to troubleshoot problems |
| restricted catalog workstations | Julie | Evan can help if Julie isn't available |
Supporting public libraries in Outagamie and Waupaca counties