A customer service training video to help library staff serve individuals with autism and their families more effectively and inclusively has been developed by two New Jersey libraries (Fanwood Memorial and Scotch Plains Public). The video focuses on what you need to know about autism spectrum disorder and empowers the viewer with specific techniques to offer more inclusive and comprehensive customer service when interacting with this growing and underserved population. Nationally, autism affects one in every 150 individuals.
All libraries and other organizations are encouraged to explore the site www.thejointlibrary.org/autism, watch the video and make free use of all the support resources available. For more information about this project and to receive a free "Libraries and Autism: We're Connected" decal for your library, please contact the libraries at autism@thejointlibrary.org.
from Children's Event Organizer, LSS & MFLS Youth Services Update, Issue 315, June 11, 2008