customer service: June 2009 Archives

In the latest edition of Communique, the newsletter of the Wisconsin Association of Public Libraries, Cheryl Becker from the South Central Library System wrote a nice article entitled "Customer Service is Job One! Isn't it?" Cheryl contrasts user expectations with what they actually may encounter (in some libraries), and then offers some food for thought on some changes your library might consider to improve your customer service.

To read the full article, open this PDF file, then go to page 6 and 7 in the PDF to find the article.

> contributed by Beth